Where your company does stands on Technology Platform?

In present COVID situation, every company has an opportunity to evaluate on various business & technology parameters. This will guide to draw strategy plan for next 5 years with goals.
This is a challenge, who & how this evaluation will be done to draw plan. Few guiding parameters are listed. However companies based on their strengths & opportunities targeted in next five years can decide priorities.
A holistic approach is always recommended, which consider following parameters in order like

People
Processes
Technology

Companies can be classified in 4 categories from A to D, in increasing technology adoption.

Class A

Legacy product/ services are supported
Traditional business approach
Mostly family owned
Supported by loyal old customers/ employees
Manual Planning for most business processes
Information in silos from finance, operations etc
No defined next 5 years plan

Class B

Improved processes compared with class A, but no KPIs(Key Performance Indicators)
Functions optimized with limited integration
Digitisation in limited processes & start use of analytics
Young team but guided/ depended on few individuals for decisions
Few business operations are identified for improvements & optimisation

Class C

Well drafted vision for next 5 years
Better cross functional integration
Business Models to predict process changes are drawn
Digital technology adoption plan is drawn & implementation is in process
Integrated KPIs are defined to evaluate operational performance
Most employees are professional qualified, trained & motivated
Standard operating procedures are drafted & followed

Class D

End to end processes are defined & integration is in operation
Business processes like Sales & Operation Planning is implemented
Integrated Business Planning is available
Digital Supply Chain is implemented, linking customers, suppliers & operations.
Effective use of emerging technologies are used to achieve operational excellence
Follow Industry 4.0 guidelines
Focus on Customer Centricity
Employees are highly professional by qualification, trained & motivated
Strong Financial Planning

Please compare parameters of present operations to identify your class & draw new strategy plan

RESPA