FAQs

Salient Features of Browser Technology

Hardware Requirements for the Customer Workstations

Hardware Requirements for the Server Application & Database
 
Software Installation

User Interface

Application Software

Database Issues

Reporting

Software Support

Tech Support Lines

Training

Licensing / Maintenance Costs

Vendor Assessment

Miscellaneous

 

Salient Features of the Browser Base Technology


  • Browser based Interface available to the application due to use of Web technologies, which are widely used for Internet Applications
  • Lower End Machines (PIIIs, PIVs and Thin Clients) can be used as Nodes provided they support IE6.
  • Optimum Utilization of Server.
  • Supports N-Tire architecture of Application.
  • Single point Maintenance due to Server Centric Network allowing user to implement safety standards effectively.
  • Reduced deployment, maintenance & up gradation cost.
  • Integrate with supplier and vendors in real time.
  • Manage multiple companies with multiple branches.
  • No investment in costly hardware and internet solutions.
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Hardware Requirements for the Customer Workstations


Client Requirements

 

Hardware and Software

Recommended

Operating System

Windows XP Professional

CPU

P4 WITH 2.8 GHz OR ABOVE

RAM

512 RAM (preferable > = 400 MHz)

Hard disk

80 GB HARD DISK 

Display

 

Barcode Scanner

 

Anti Virus Software

Any-Daily Upgradeable

Adobe Acrobat Reader

Version 8.0 or Newer

Keyboard, Mouse, Monitor

Required

Additional Software Requirements

Internet Information Server (IIS)

Internet Explorer 7 or above

Dot net Framework 3.5

Team Viewer 3.0

     

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Hardware Requirements for the Application Server & Database


Application Server Requirements

 

Hardware and Software

Recommended

CPU (32 BIT or 64 BIT)

INTEL CORE 2 DUAL OR LATTER PROCESSOR

Ram

4 GB RAM (preferable >400 MH )

Hard Disk

200 GB HARD DISK

Network Card

 

Operating System

Windows 2003 Server

SQL Server

SQL Server 2005

Anti Virus Softwarer

Any-Daily Upgrades by the respective perso6E

CDROM, Keyboard, Mouse, Monitor

Required

Power Supply

UPS

External Backup

Daily Automatic Backup

Accessories

Printers: Any printer that is capable of printing from

Crystal Report Developer Version XI (Optional)

     

Database Server Requirements

 

Hardware and Software

Recommended

CPU

INTEL CORE 2 DUAL OR LATTER PROCESSOR

RAM

4 GB RAM (preferable >400 MH

Hard Disk

200 GB HARD DISK

Network Card

Onboard

Wireless Router & Accessories like mountings and Antenna

 

Internet (Required)

Static IP address

Operating System

Windows 2003 Server

Remote Access (and for support)

Terminal Server Connection via a static IP

Anti Virus Softwarer

Any

Adobe Acrobat Reader

Version 8.0 or Newer

CDROM, Keyboard, Mouse, Monitor

Required

Power Supply

UPS

External Backup

Daily Automatic Backup

     

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Software Installation


Who will be responsible for the initial installation?
RESPA Inc will provide installation of local server and Customer computers. However, it is assumed that the Customer will provide an installation support manager to be trained in performing all future system installation activities.

If the Customer is responsible for the initial installation, what assistance will be offered?
RESPA Inc provides comprehensive installation support training and can assist in network configuration, and all other tasks required for successful implementation.

What training is initially provided for technical support personnel?
RESPA Inc supplies system support training to provide knowledge to the Customer's technical staff for backup/restoration procedures, troubleshooting, and MS SQL 2005 database support and help desk access.


What training is initially provided for users of the system?
RESPA Inc offers workshops for users to prepare them to implement and use the system. The workshops are broken down into type like concept, operation, follow-up based on the modules being implemented. These workshops are provided at customer site

How much vendor support will be offered over the technical support phone line?
RESPA Inc offers consulting, both technical and user, and software troubleshooting. Problems reported via our help desk are prioritized as to criticality and then assigned for resolution..

Are there any special installation options?
Software installation is based on modules purchased and the network on which they are to be installed. This is typically a planned exercise with both the Customer and RESPA Inc analysts contributing to evaluating installation options

What agreements are there for preliminary on-site product evaluations?
RESPA Inc has no standard agreements for such but can offer software for evaluation involving performance testing, pilot tests, etc.

What is conference room pilot?
The actual software demo with Customer's own data will be carried out along with users. This will help user to understand capabilities/drawbacks of the software. The scope of work (specification requirements) will be finalized based on this study.

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User Interface


Is the user interface a GUI?
Yes, Microsoft dot NET

Which GUI interface is the application developed for (windows, etc.)?
Windows XP Professional

How friendly is the use of the system?
The system is designed to offer simple user-friendly operation. Wherever possible, the system presents information in a form that is easily reliable to the user's job function. For example, equipment information is presented in form similar to how one would use such information. It is expected that much less formal instruction will be required to use this application than is required for a procedural-based system. In addition, by saving user preferences, the system will default to those preferences to facilitate access to routine needs.

Is the on-line help of high quality?
Yes. The format follows standard Windows conventions with the ability to scan on key words and look-up detail as required.

Is the screen flow logical?
Yes. Flow is based on the natural business process flow for performing work. It is also flexible so that shortcuts are easy as allowed by system security.

How much report customization is allowed?
The provision is made in all masters where user can define fields & sequence in which report is to be prined, even the report heading can be defined. The table structures are provided, so that the data administrator can generate the reports as per the requirements.

Is there a user group that the Customer can get involved with to guide future development?
Yes. We have two user activities that the Customer can be involved with. First, we have an annual user group meeting where general product direction is discussed and reviewed. We also have user focus groups (materials, production, quality and accounting), which meet periodically throughout the year to evaluate and set recommended product development direction. Focus group participants are to represent the broad user community and to prioritize desired enhancements. Depending upon nature of enhancement it can be incorporated in present version or next version.

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Application Software


Are there any special security features built into the application?
Are passwords required?
Are passwords encrypted?
Are there multiple levels of passwords?
We provide an application security module, which controls user access to application function and the database. The system administrator establishes the passwords. All passwords are encrypted.

RESPA support requirements of 21 CFR Part 11

How much customization is allowed in the application?
Unlimited customization is allowed via the application data dictionary and translation features. Additional report customization is available through Crystal Report or other similar utilities.

Is this application integrated with other common desktop software (word processors, spreadsheets, etc.)?
Are there import/export capabilities?
Does your system come 'As-Is' or can we modify/ customize to fit our needs?
Yes to all

Do you have audit trails?
All data updates are logged in files that are used for auditing and reporting activity. All financial related transactions are logged into files that can be used for auditing and interface with financial packages.

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Database Issues


Suggested platform for running the database?
Mid-range computers for high transaction volumes, Pentium or RISC-based machines for medium to low transaction volumes.

What is the vendor’s role in database design?
Will the vendor do the design?
Will the Customer do the design? Or will it be done jointly?
The database design is delivered with the system. The application package has a preset logical database design. This design specifies which data elements belong to what tables, referential integrity requirements, and the database triggers required. Data storage requirements are dependent on the Customer's volume projections. We have no way to estimate that without additional information.

Are data compression algorithms used to store data?
No, unless inherent within the database package

Are there any backup and database recovery recommendations?
Yes. A regular database backup procedure is provided with RESPA and can be initiated during system implementation.

Do you provide any tools to assist in data migration?
We will provide services to design and write programs to perform data migration from existing systems to the new system.

What data load interfaces are used?
We provide file import/export features for selected data.

Is there a recommend limit on the transaction volumes supported by the application (throughput)?
No. Transaction volumes and concurrent users define network bandwidth requirements, database and file server sizing. Thus, transaction volumes drive hardware/software/network configurations.

What AD HOC query support is recommended or provided?
Included with the product is the capability for the user to develop custom queries. Additional capability is available through the use of Crystal Report.

Will the system be able to communicate to other database tables?
Yes can be developed as per customer’s requirements

With your system can we access data that is at other locations?
Yes, dependent on having a data path through your VPN network.

Will the system have the ability to accept information from other resources (e.g., Purchasing, Financial)?
Yes. It is common for us to develop active interfaces with other applications and databases.

e-business modules like e-distribution, e-contract & e-procurement will offer integration

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Reporting


Do you supply an ad-hoc reporting tool with your product? If so, What is it?
RESPA provide interface with
Crystal Report, which is a powerful reporting software tool.

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Software Support


How are software upgrades managed (cost, logistics, etc.)?
If the customer requests software upgrades, RESPA Inc will provide systems services on a daily basis to estimate the effort and then propose a path forward to perform the work. Costs are quoted based on work scope. Completed upgrades are delivered with complete documentation and installation instructions.

A remote support is available

How is support for older versions of the software managed?
Support is provided one release back of the current release.

The customer is expected to keep pace with functional and maintenance releases

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Tech Support Lines


What hours are Tech Support lines available?
RESPA Inc India back office will provide telephone/ fax/ email support during normal office hours excluding Sundays & Public holidays.

What are the payment terms for technical support calls?
Tech support calls are included in the annual software maintenance fee, if active. If not, tech support is offered at professional charges applicable at that time normally on hour basis.

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Training


What ongoing training support is provided for end-users?
User training workshops, as mentioned above, are provided either in Customer or public settings. There are user-training workshops also held during the annual user conference. Custom training can be arranged based on Customer needs and objectives

What ongoing training support is provided for technical support staff?
Release training is held during the user conference and during release installation. Custom training is available as needed.

How are documentation updates handled (cost, logistics)?
Documentation updates are provided as part of distribution of the annual release. The costs are included in the upgrade fee.

Do you provide on-site and offsite training?
Yes. Customer site and in our offices

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Licensing / Maintenance Costs


Do you do site or per user licensing?
Licensing is to a specific local hosted server for a fixed number of users

Or

Monthly charges for a fix no of users

Do you provide multiple site licenses?
Yes

What type of maintenance plans do you provide?
Software Maintenance is provided on an annual agreement basis with the payment of a fee to cover troubleshooting, hot line support.

What is the cost per year?
Fee is based on a percentage of total license fees paid

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Vendor Assessment


Can we contact prior customers?
Yes. RESPA Inc will provide references as needed.


What is RESPA Inc & it's background?

RESPA Inc is a systems & software consultancy dedicated to offer professional services in design, development & implementation of Enterprise Solutions systems for last 20 years through their Mumbai, India office.

RESPA Inc products range from Quality, materials, and maintenance to accounting solutions to integrated, enterprise wide systems. RESPA Inc has been providing software solutions to the pharmaceutical & process industry for more than 10 years. RESPA Inc bases its products on Windows XP platform.

Does the vendor have strategic alliances with other?
We have alliances with a no. of consultants in fields like Pharmaceutical , Engineering, Systems etc. to avail the expertise from time to time. Our vision is to offer a product with outstanding integration features to our Customer.

Why E-RESPA is Best product?

Our product is best for several key reasons:

  • Outstanding adoption of latest Microsoft Browser technology
  • Relevant, easy to use functionality
  • Comprehensive services for success in implementation
  • Remote support is available from India office 24*7
  • Industry knowledge of critical issues for simple design & operation controls
  • Full advantage of Windows-based processing
  • Natural business process workflow processes.
  • Comprehensive integration capabilities

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Miscellaneous


Is e-RESPA available in standalone mode?
Yes. e-RESPA can also be taken in the standalone mode with MSSQL 2005 as a backend but it will be little use as the solution is expected to work enterprise wide.

Is e-RESPA available in modular fashion?
Yes. e-RESPA can also be offered in modular fashion. Some of the selected modules of E-RESPA ( Like QC / Materials / Production etc. ) can be implemented first and later can be integrated with other modules.

What are the prerequisites for e-RESPA implementation from my side ?
- Well disciplined manual systems
- Special resource allocation for e-RESPA implementation on full time basis
- Top management commitment for getting e-RESPA implemented

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